My account manager is on holiday, who is looking after my account?
We believe it's in both our client's and employees' interest to take time out and be well-rested. This means that on occasion your account manager may be away from work and therefore unavailable. In this case, your campaigns will still be monitored and all necessary work will take place.
If you need to contact us during times when your account manager is unavailable, then raising a support ticket by emailing
support@dpom.co.uk is often the quickest way to receive assistance from another qualified manager.
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To add us to your Google Ads account you need to provide us with your CID number (Customer Identification Number). You can find your 10 digital CID number at the top right corner of your Google Ads account. Example: Once we have your CID number, we ...
What communication can I expect?
Please refer to your contract for accurate and up-to-date information. Depending on your package, we provide a number of ways to communicate with us including: Phone Email Online Meeting Support Ticket To get in touch with your account manager, the ...
How often can I have a meeting to discuss my campaigns?
This all depends on the package you have taken. For up-to-date and accurate information please refer to your contract. As a guide, please see the following: DPOM Starter - No monthly meeting however, you are free to discuss your report with your ...
How much work will you do?
The quantity of the work we do is largely dictated by your ad spend budget and your account manager's judgement. Too much optimisation in a Google Ads account can be detrimental so we aim to strike a balance of making effective optimisations as ...
I've signed up, what's next?
After signing your contract we will be in touch to collect your payment details. Usually, you will receive an email within a few minutes of signing requesting you enter your billing details. Once your payment has cleared, we will start work within ...